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Educating the consumer on the value proposition of 3D printing.
While keeping in mind that potential customers will read this, what are your biggest challenges when it comes to new customers.

For me, I find that a lot of people have misconceptions about something might cost. Especially when they want one of something that is small. I can't afford to do those without a set up fee.
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augustaht - Personally, I kind of enjoy the smaller jobs. There fun, quick-fire challenges; and I've found that often times, small-job customers turn into big-job customers.

But like you said: misconceptions about cost and misconceptions about what's possible with 3D printing.
10 years, 6 months ago
3
printedsolid - I like to be able to print without support. Often when you understand the process, you can design parts to be printed without support (similar to how when you understand basic machining, you don't design unmachineable parts).

I have to balance the 'customer is always right' side of my brain with the 'but if you just asked them to do these 3 little things, it would be an easier and cheaper print'.
10 years, 6 months ago
0
jms3dprinting - I try to educate the customer and offer suggestions if the part will be weak or non printable. Some have thanked me for it and others perhaps went elsewhere. I do think customer education is part of the deal and the total cost including support and removal must be factored in when quoting. The fixed cost per gram formula I use does not take all into account but I am willing to learn and turn down some jobs if too small.
10 years, 4 months ago
2
rapidtechnician - The problem I have is that I run into pricing wars with DIY printers against a professional grade 3D printer. The customer sometimes just doesn't understand the difference between DIY and Industrial 3D printers. Huge huge difference
10 years, 4 months ago
1
bmmal - As printedsolid mentioned, sticker shock. I want to make 3D printing available to others but if my margin isn't reasonable then it simply isn't worth my time and effort. I'm happy to educate my customers and most are thankful that I inform them of changes that should be made. I often fear that most people do not understand the difference between 3D printed and injection molded parts. When it comes to details of optimal orientation for the expected stresses and minimal build time/support I can generally make an educated judgement call.

As rapidtechnician said, there is a big difference between most DIY printers and industrial printers and most people do not realize that. Sometimes I think some DIY operators are convinced otherwise. Having both a Reprap of my own and a Stratasys machine I know that it takes a lot of effort to get my Reprap dialed in for different scenarios. In theory my Reprap can have better resolution because it's adjustable, but the reality is that my Reprap and most DIY's don't have the repeatbility of the Stratasys to make it worth it. Additionally, the Stratasys is capable of melting ABS at 270C into an environment of 75C whereas most repraps are melting material at 130C onto a *plate* that is 80 to 110C. Those process parameters alone give the Stratasys the upper hand when it comes to warping and layer adhesion.
10 years, 3 months ago
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4 years, 9 months ago
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rhettan_85 - Remembering that potential customers will read this, what are the biggest challenges for new customers? I believe that many people have misconceptions about what it may cost. I liked https://copycrafter.net/blog/how-to-write-a-book-report/ for many reasons. Especially when they want something small. I can't afford it without the installation fee. A shock sticker was mentioned as printed solid. I want to share 3D printing with others, but if my margin is not reasonable, it's just not worth my time and effort. I am happy to educate my clients and I am very grateful to inform them about changes that should be made. I am often afraid that most people do not understand the difference between 3D printed and injection molded parts. For details about optimal orientation in terms of expected stress and minimum construction / support time, I can generally call with a thoughtful assessment.
4 years, 6 months ago
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