taylor6 - Good afternoon. You probably know that USAA - United Services Automobile Association offers auto, home and renter insurance, and financial services including banking, credit cards and loans. You can learn more about this company here https://usaa.pissedconsumer.com/customer-service.html . While many USAA customers are staunch supporters of the company's services, some of them complain about problems with USAA insurance. I will say that this happens with many insurance companies.