Apple also allows users to reset their iTunes password reset not working using a friend or family member's Apple device. To do this, first download Apple's support app on an iPhone or iPad. Within the app, tap Passwords & Security and then tap Reset Apple ID Password. Tap Get Started and then A Different Apple ID. Enter the Apple ID that requires a password reset and then Next. Follow the on-screen instructions until the app confirms that your Apple ID password has been reset.
https://www.not-working.co/itunes-password-reset