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printer wont wake up

posted in Community by max40

Product: HP7510e
Operating system: Microsoft Windows 10 (64-bit)

hi,

My 7510e doesn't Wake up when a print job is sent to it.

I never turn it off when I send to it from my ipad.

However, if I send it a print job from any of my desktoop laptops, the printer icon in the Devices and printers section turns gray, saying "off line status" "not connected".

For some reason, there are 2 entries for the same printer:

"HP Photosmart 7510 series (Network)" & " HPDDF980 (HP Photosmart 7510 series)

Currently (having just turned off the printer and then turned it on) " HP Photosmart...." (set by default) says it is enabled (the icon is black), but "HPDDF..." is inactive (turned off and not connected).
It looks like there is no software update, and the same problem is displayed on both the desktop computer and the laptop (excluding that it is a PC problem.
Is it because the printer is not completely new?
of Course, it should work as intended?
Is there an ide, how can I fix this? or - (because I'm sure it will be suggested) how to completely erase all traces of the printer from my computer and how to restart the printer drivers from scratch-actually reinstall everything.
Thanks

3 years, 5 months ago

harrydavidson701l3 - I think you need to re-install and reboot everything and hope it works.

3 years, 5 months ago

harrydavidson701l3 - I think you need to re-install and reboot everything and hope it works.

3 years, 5 months ago

brandondyer - This problem is familiar to me. This happens all the time at my office. Constantly something does not work, the printer is buggy and it is not clear what is wrong with it. I suffered enough and still convinced the boss to buy a new one, because this one was quite old and did not support many functions. By looking at https://www.palmgear.com/best-printer-with-long-lasting-ink-cartridges/ I chose a great printer that is modern and easy to use. Thanks to this review anyone can understand and pick up something for themselves. By the way, I found out that there are printers with long-lasting cartridges, which will help you save a lot of money. If you can't figure out the error on your printer, contact support and don't sweat about it.

3 years, 5 months ago