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Frequently Asked Questions

How does it work?

We link people who need something made with 3D printers and designers in their neighborhoods. If you have a 3D file, you'll upload your file or files and get an instant price. You can upload your files here. Then you'll checkout. Once you checkout, your order will be printed and delivered to you by a maker in your city or nearby.

How much does it cost?

The cost of your project will vary based on the size of the objects you're 3D printing. For reference, something the size of a teacup will cost USD$5-$10.

Can you print in something other than plastic? Colors?

Currently, printers on makexyz can print in ABS, PLA, Nylon, Wood, Paper, Bioindustrial/Medical plastic, Full color sandstone, Ceramic, Resin, and... more. And more materials (chocolate!) coming soon. And 20+ colors.

How do I place an order?

To start, upload your 3D models here: You'll receive an instant price. Then checkout :)

How does payment work?

You can pay with a credit card (all major credit cards are accepted) or with paypal.

How does pick-up / delivery work?

Shipping is free on makexyz! Your parts will be delivered to your door in days.

How can I make sure my design will remain private and secure? NDAs?

As stated in the makexyz terms of service, all rights to the uploaded design remain firmly with you. Additionally, if you would prefer to work through an NDA before uploading your 3D models, we can make that happen! Contact for more info.

How do invoices work?

If you have a custom project -- for example, if you need a 3D file designed as well -- you can contact makers directly. Once they scope out your project, they will send you an invoice through makexyz, which you can pay securely with a credit card or with paypal.

How much does it cost to list a printer?

It's free.

What's a printer profile?

Your profile is what customers look at when they are deciding where to get their 3D prints done. If you have added your printer to makexyz, your printer profile is, well, your profile. It lists the materials you print in, the colors you print in, along with pictures of your recent prints and information about you and your printing services.

As a printer, how can I get more orders?

To get as many orders as possible, make sure your profile has pictures of recent prints, a full description, and up to date build platform and resolution information. Additionally, it's very important to have positive reviews. Many makexyz printers have had success getting their first orders by posting links to their profiles on their facebook, twitter, google+, etc. And posting on their local craigslist and reddit. Also emailing your address book is very effective.

As a printer, how much do I get per order?

You set your own price (a $ per cubic centimeter). And that's how much you get. You can also charge for design time, set-up time, finishing services, etc.

What's makexyz's take?

makexyz adds a 20% charge on top of the printer's price in order to feed our lotto ticket addiction. jk, it's to keep things around here running and provide 24/7 customer service.

As a printer, how do I get paid?

makexyz collects payment from the customer and holds it for 11 days before forwarding it onto the printer. You have two options for getting paid: direct deposit to your bank account or a transfer via paypal. It's important to note, that while direct deposits to your bank are free for you, there's a 3% fee if you choose to get paid by paypal. Add or edit your payout methods here: payment methods

My printer is temporarily down, how do I disable my listing?

Go to, then click the Disable link next to the printer you want to take offline. You can reactivate your printer whenever you're ready.

I just moved, how do I change my location?

Go here: then click edit on each of the services you offer. Then change the zip code on each.

I forgot my username, help!

Go here: Forgot username then enter the email address you used to create your makexyz account. We'll email you your username.

I forgot my password, gahhh!

Go here: Reset your password then enter the email address you used to create your makexyz account. We'll email you instructions for resetting your password. Follow the steps and you'll be set.

How can I contact you?


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