The main purpose of an invoice is to collect money from the customer. The invoice is an important document, and the client has a right to know the invoice details, payment methods, and the amount that he has to pay. But in the case of invoice disputes, the clients are not at fault and sometimes they cannot agree with the amount. This is why it is necessary to know how to resolve invoice disputes. See https://www.federalmanagement.co.uk/client-not-paying-invoice/ for better reach.

1. What is invoice dispute?

An invoice dispute is the situation when the client and the supplier don’t agree on the invoice amount. In this case, the supplier has no option but to file a complaint with the court. In the UK, the invoice dispute is called “statutory demand”. The company can file a statutory demand to the court for the collection of the debt that was due to the customer. The demand is made by the company and not by the customer.

2. Who can file a complaint about an invoice?

A consumer can file a complaint for the unpaid invoice. It is not possible to make a complaint if the customer is a business.

3. When can an invoice dispute be resolved?

It is not possible to solve an invoice dispute before the deadline expires. It is the responsibility of the supplier to resolve the invoice dispute within 21 days of the invoice date.

4. How can a dispute be resolved?

Invoice disputes can be resolved by either party. If the supplier cannot solve the invoice dispute, then he can file a complaint against the customer. The supplier can make the claim that he is not at fault. He can also send a reminder to the customer.

5. Can a court resolve an invoice dispute?

No, the court cannot solve the invoice dispute. The only way to solve an invoice dispute is by arbitration.

6. How can an arbitration help resolve an invoice dispute?

If the supplier cannot solve the dispute, then the customer can choose an independent arbitrator. The arbitrator will decide on the invoice amount and the payment method.

Conclusion:

You can solve the invoice dispute by choosing a qualified and experienced arbitrator. If the supplier is not able to solve the dispute, then he can file a complaint against the customer.