Frequently Asked Questions
How does MakeXYZ work?
Upload a 3D model and you get an instant price. Choose the process, material, color, layer height and quantity, pick a production time and shipping method, then check out. Your parts are produced by our vetted manufacturing network and shipped directly to you.
How much does 3D printing cost?
The price is calculated instantly from your model. The main cost drivers are the volume of material in the part, the size of its bounding box, the material and process, the quantity, and how fast you need it. Upload your file for an exact quote; there is no obligation to order.
How long does it take?
You choose the production time at checkout: 1, 2, 3 or 4-5 business days. Shipping options are USPS (2-4 days), UPS 2 Day and UPS Overnight, so parts can arrive the day after production finishes.
What 3D printing processes and materials do you offer?
FDM (PLA, ABS, PETG, Nylon, TPU), SLA (standard, castable, tough, flexible and high-temperature resins, Accura ClearVue, Accura Xtreme, RenShape 7820), SLS (Nylon PA2200, glass-filled nylon, high-temperature composite, 70A TPU and 94A TPE) and PolyJet (TangoBlack Plus, TangoClear Plus).
What file formats can I upload?
STL, OBJ, STEP/STP, IGES/IGS, 3DS and WRL, or a ZIP file containing several models.
What layer heights and part sizes are available?
FDM prints at 0.2 mm or 0.1 mm layers. SLA and SLS go down to 0.025 mm. The largest SLS build is 750 x 550 x 750 mm; the quote tool checks your part against the limits for each material.
Can you handle production quantities?
Yes. The instant quote covers quantities from a single prototype to several thousand parts, and bulk orders can be requested on the bulk order page.
How do I pay?
All major credit cards and PayPal are accepted.
Is my design kept private?
Yes. All rights to your uploaded designs stay with you, as stated in our terms of service. If you need an NDA before sharing files, email hello@makexyz.com.
Upload a 3D model for an instant quote
If you have a custom project -- for example, if you need a 3D file designed as well -- you can contact makers directly. Once they scope out your project, they will send you an invoice through makexyz, which you can pay securely with a credit card or with paypal.
It's free.
Your profile is what customers look at when they are deciding where to get their 3D prints done. If you have added your printer to makexyz, your printer profile is, well, your profile. It lists the materials you print in, the colors you print in, along with pictures of your recent prints and information about you and your printing services.
To get as many orders as possible, make sure your profile has pictures of recent prints, a full description, and up to date build platform and resolution information. Additionally, it's very important to have positive reviews. Many makexyz printers have had success getting their first orders by posting links to their profiles on their facebook, twitter, google+, etc. And posting on their local craigslist and reddit. Also emailing your address book is very effective.
You set your own price (a $ per cubic centimeter). And that's how much you get. You can also charge for design time, set-up time, finishing services, etc.
makexyz adds a 20% charge on top of the printer's price in order to feed our lotto ticket addiction. jk, it's to keep things around here running and provide 24/7 customer service.
makexyz collects payment from the customer and holds it for 11 days before forwarding it onto the printer. You have two options for getting paid: direct deposit to your bank account or a transfer via paypal. It's important to note, that while direct deposits to your bank are free for you, there's a 3% fee if you choose to get paid by paypal. Add or edit your payout methods here: payment methods
Go to makexyz.com/u/services, then click the Disable link next to the printer you want to take offline. You can reactivate your printer whenever you're ready.
Go here: makexyz.com/u/services then click edit on each of the services you offer. Then change the zip code on each.
Go here: Forgot username then enter the email address you used to create your makexyz account. We'll email you your username.
Go here: Reset your password then enter the email address you used to create your makexyz account. We'll email you instructions for resetting your password. Follow the steps and you'll be set.
email hello@makexyz.com