katherineturner - It will be hard.

harrydavidson701l3 - Well, you can use https://www.postsendungsverfolgung.com/de/ to see where's your package now. It's a good way to make sure it's been sent back. Still, when it says it's been sent back already, most times, it's like that. You should contact Samsung and see what the problem was with sending your package so you can avoid that in the future. I'm sure they will send it to you again, and it's not something serious. Still, it sucks to be waiting for your device while they send it again...